• What assertion really is: dispelling the myths
• One small step to becoming more assertive: it is easier than you might think
• Understanding how fear and lack of assertion are connected
• The three secrets to confrontational success
• Learn the behaviours and thought patterns of assertive people

Course benefits

• Understanding the tangible benefits: assertive people are generally more relaxed
• Reduced anxiety around other people
• Gaining the confidence and the ability to say ‘no’
• Improved communication skills
• Enter into and initiate more situations in which both parties benefit
• Learn how to be true to yourself
• Learn how to gain more respect from others